Learn more about the Shoppers Optimum credit card

• Card Benefits
  Card Benefits
  Redeeming your points is quick, and easy - and your options are endless!
   
  Just choose the items you want – and bring them to the cash. Your points are converted to a reward value and deducted from your purchase.  
   
  Want to see how quickly you can earn points? Try our rewards calculator.
  

  

• Calculate your points
  Calculate your points
• Contact Us
  Contact Us

  Contact Customer Service

  For current balance and payment information, sign in to Online Access.
  
  To report your card lost or stolen, for help with your account, or to inquire about BofA Canada Bank products and services:  
  
  Get help with your account: 1.888.455.8679 
  Hearing Impaired (TTY/TDD): 1.800.872.5758  
  From outside Canada: 1.613.907.3533 (call collect)
  Call to apply for a Shoppers Optimum MasterCard: 1.866.689.2167
  

  Sign in to Online Access

  www.onlineaccess.ca
  
  Get help with your account: 1.888.455.8679 
  From outside Canada: 1.613.907.3533 (call collect)

Manage Your Account

• Enroll in Online Banking
  Enroll in Online Banking

  How do I enroll in online banking?

  Visit Online Access to enroll.
  You will need to provide security information such as your credit card security code (CVC) and expiration date, date of birth, business phone, and mother's maiden name. You will be required to create a login name and password to access your account information.
  

  I don’t have my credit card; can I still enroll in online banking?

  No. You are required to provide your credit card security code (CVC) and expiration date to enroll your account online. If you have not received your credit card or your card is lost or stolen, please call  1.888.455.8679.
  

  Why do I need to provide my date of birth, business phone, and/or mother’s maiden name?

  To access your account online, we request you provide as much security information as you can. Such information will be used solely to confirm your identity and protect your account.
  

  What do I do if I forgot my Login Name and Password?

  If you have forgotten your login information, the customer service center can walk you through creating a new password.
  

  How secure is my account information online?

  One of our highest priorities is to ensure your privacy and peace of mind by employing the most advanced online security measures in the industry. For complete details on our privacy commitments, a copy of our Privacy notice is available online at http://www.mbna.ca/bofacanadabank;
  
  These include:

  • State-of-the-art encryption of all data transmitted between your computer and our secure site. We require 128-bit SSL to maintain the highest encryption standards throughout our site and protect your online account information. We suggest that you use a version 4.0 or higher AOL^®, Microsoft^®, or Netscape^TM browser.
  • A unique login name and password system for authentication purposes.

  Visit Online Access

  www.onlineaccess.ca

  Creating a new password.

  www.onlineaccess.ca 

  1.888.455.8679
• Balance Transfers
  Balance Transfers

  How do I transfer a balance(s) to my credit card?

  Your credit card account application may allow you to request the transfer of balances from up to three (3) credit card accounts or other types of loans. Upon approval of your credit card account application, we will process the balance transfers you requested. The total value of transfer requests cannot exceed your cash credit available. MBNA will send either full or partial payment to your creditors in the order you list them. Allow at least two weeks, from the date the credit card account is opened for processing. Continue paying each creditor until the transfer appears as a credit on that account. After you are approved, you can call 1.800.404.1346, 24 hours a day, 7 days a week to transfer as many loan balances as you like up to the credit line.
  
  Note: a corresponding fee may apply. Refer to your Account Agreement.
  

  Is there any restriction on balance I can transfer?

  The total value of transfer requests cannot exceed your credit available. Balance transfers may not be used to pay off or pay down another MBNA account.
  

  How long does it take to complete a balance transfer?

  If your balance transfer request is received with your credit card; account application, you should allow at least two weeks from account opening for processing of your request(s). You should continue to make your monthly payments to each creditor until the balance transfer appears as a credit on that account.
  

  How can I use my Access Cheques?

  Use access cheques just like you would a personal cheque. You can even write a cheque payable to "Cash" up to your cash advance available and deposit the funds into your chequing account.
  
  Note: a corresponding fee may apply. Refer to your Account Agreement.
• Account Maintenance
  Account Maintenance

  I moved. How do I change my address?

  Call 1.888.455.8679 to change your address. Associates are available 24 hours a day, 7 days a week.
  

  I didn’t receive a statement. How can I order a copy?

  You can sign in to Online Access to view and download available account  statements for the last 12 months free of charge. You can also call 1.888.455.8679 to request a copy of your account statement, however there may be a fee for your request.
  

  I will be moving temporarily. Can I update my address for a few months?

  Yes. Simply call 1.888.455.8679 to change your address. Upon returning to your permanent residence, call us again to change your address.
  

  How do I request additional users for my account?

  Visit www.onlineaccess.ca to add authorized users online. With the BofA Canada Bank credit card  account you can have up to nine additional authorized users on your account. Call 1.888.455.8679, 24 hours a day, 7 days a week, to add authorized users to your account, for no extra charge.
  

  My card was lost or stolen: what should I do?

  If your card is lost, stolen, or misplaced, contact us immediately: 1.888.455.8679 Associates are standing by 24 hours a day, 7 days a week.
  

  Sign in to Online Access

  www.onlineaccess.ca