A: Simply visit any Shoppers Drug Mart store and advise them that you require a new card. Once you complete the replacement section of the enrollment form, you will receive your new card immediately. The store employee will mail your form to the Central Office and once it is received, the points from your old card will be transferred to your new card. Please allow 3-4 weeks for this to occur.

If you would like to have your old card deactivated until the points are transferred, please contact the Customer Service Centre at 1 800 SHOPPERs.

A: You have 3 ways to update your personal information; update your member profile online, fill out an enrollment form in-store or call our Customer Service Centre at 1 800 SHOPPERs.

Q: What about privacy of information?

A: You'll never need to worry about ending up on another company's mailing list. Shoppers does not rent, sell, or provide our Shoppers Optimum Members' personal information to any organization or individual. We maintain the highest standards with respect to privacy, security and integrity of personal information. For further information, please see the Program Terms & Conditions which accompanies your card.

Q: What is the policy for exchanges or returns?

A: In order to make an exchange or return for purchases, the original cash register receipt must be presented at the time of the exchange or return. The Shoppers Optimum Card associated with the original transaction will have all points received from that original purchase deducted from the cardholder's point balance. In the case of an exchange the appropriate points earned with the replacement product will be added to the cardholder balance.

Q: Where is my Shoppers Optimum Card accepted?

A: The Shoppers Optimum Card is accepted at participating Shoppers Drug Mart stores, Shoppers Drug Mart Health & Beauty stores, Shoppers Drug Mart stores and any other designated locations.

Q: How do I receive Points for my prescription purchases?

A: Points cannot be awarded on prescriptions in all provinces. Check with your Shoppers Drug Mart pharmacist to see if this is permitted in your province. In provinces in which Points can be awarded on prescription purchases, simply present your personal Shoppers Optimum Card to the HealthWATCH^® pharmacist at the time of payment for your prescription. Points for your prescription* will be added to your balance within 24-48 hours after your prescription has been filled. Once awarded, these points will appear on your cash register receipt the next time you make a purchase. A Shoppers Optimum Member may only accumulate points for prescription drug purchases filled in his or her own name, with the exception of any of the member's children under the age of 16.

* In those provinces in which Points can be awarded, Points are awarded on the Full Price of the Patient's Prescriptions except in B.C. where points are awarded on the portion of the prescription paid for by the Patient.

Q: Are Points transferable between Shoppers Optimum Members?

A: Yes, Shoppers Optimum Points are transferable subject the Program's Terms & Conditions. Shoppers Optimum Points cannot be sold, traded, bartered, rented or otherwise disposed of. Shoppers Optimum Points are void if sold for cash or any other consideration. Click here to go to the Points Transfer page.

Q: If I don't have my card with me, can I still receive Points for my purchase?

A: In order to receive points for your purchase, you must present your personal Shoppers Optimum Card at the time of purchase.

Q: Where can I find out what's new with the Shoppers Optimum Program?

A: You’ll find special offers and information on how to continue to get the most out of your Shoppers Optimum Membership. As well, if you register your e-mail address, we’ll send special, exclusive offers directly to your inbox.

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