How do I reorder my medication? What do I do if I run out of my medications?

Welcome to “A Virtual Q&A with Shoppers Drug Mart Pharmacists”! Join our pharmacists as they answer your questions on various health and medication topics.

How do I reorder my medication?

There are multiple ways to reorder your prescription. You can do it in person at the store, or over the phone with a pharmacy team member, or you can use our IVR, which is an interactive voice response system. Through the IVR you will be asked to enter the seven-digit RX number, which is located on the top left corner of your RX label. You can also use our online prescription portal in select provinces, where you can create an online pharmacy account. With this account, you can easily refill prescriptions, set up an email or text refill and pick up notification, view your prescription history at your pharmacy, plus you can turn on auto refill for eligible prescriptions so you can refill it when you're ready. You can get started by going to shoppersdrugmart.ca/prescription. Pharmacy team members can also enable auto-refills and pick-up notifications for patients with or without an online account.

What do I do if I run out of my medications?

It's important to keep track of your medication, know when you have run out of your medicine, write refill reminders on your calendar. Don’t wait until you only have one or two pills left. But in case you run out, there is no need to miss a dose. Your Shoppers Drug Mart pharmacist may be able to extend your medication or contact your doctor for refill authorization. It's now very convenient with extended scope of practice, that pharmacists in certain provinces can renew, adapt, inject, and prescribe prescription medication to ensure continuity of care. Your pharmacist is your medication expert, with their knowledge and with their access to your medication and health history, they are able to make informed decisions that are in your best interest.

Whether you have questions about your prescription medications, over-the-counter products, immunizations, or other health concerns, our pharmacists are here to help. The information provided is for personal use, reference and education only and is not intended to be a substitute for a physician’s advice, diagnosis or treatment. Please consult your healthcare professional for specific information on personal health matters. This information included in this recording is correct as of July 03, 2020.