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FAQs

The Health Clinic by Shoppers is dedicated to delivering convenient access to high quality patient-centred primary care services. Our first clinic has recently opened in the Greater Toronto Area.

  • Are you accepting new patients?
  • Yes, some of our physicians are accepting new patients. Please see our Location page for more information on which of our physicians are currently accepting new patients.
  • How do I register as a new patient?
  • Please call the clinic at 416-256-9642 for more information about new patient registration. Our new patient online registration form will be available soon!
  • Is parking available?
  • Yes, free and convenient parking is available in our clinic parking lot or in the parking lot shared with Shoppers Drug Mart® store next door.
  • What are your clinic locations and hours?
  • Our first clinic is located in the Greater Toronto Area at Lawrence and Dufferin, with more coming soon. Please refer to the Clinic Location page for our location, services and hours of operation.

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  • MAKING APPOINTMENTS
  • What languages are spoken?
  • Languages spoken by clinic staff and physicians may vary. Please see the Clinic Location page for more information.
  • SERVICES
  • Are all services at your clinic covered by the provincial healthcare system?
  • Most routine medical services are covered by your provincial healthcare system. To find out more about a specific service and cost that may not be covered by your provincial healthcare system, please call your clinic. Please refer to our Clinic Location page for contact details.
  • If I am not covered by my provincial health system, may I still come in and receive care?
  • Yes! Individuals not covered by their provincial health system may still receive care at our clinics however, you may be charged for such services.
  • What payment methods are available?
  • We accept major credit cards (VISA and MasterCard), debit card, and cash.
  • What other forms of insurance do you accept?
  • We accept out of province provincial health insurance, Workplace Safety & Insurance Board (WSIB), and Interim Federal Health Program (IHFP) insurance. Please call your clinic for further information regarding eligibility and coverage under these insurance plans. Please refer to our Clinic Locations page for contact details.
  • Can I still see a provider if I have misplaced my provincial health card?
  • A valid provincial health card is required for check-in at every visit. Please visit Service Ontario for more information on how to replace a lost or stolen health card in Ontario.

    Please note that for Ontario residents, as of July 1st, 2020, all red and white health cards will no longer be accepted as proof of coverage for Ontario Health Insurance Plan (OHIP) services. Please visit serviceontario.ca/redandwhite for more information on how to obtain a new photo health card.

    You may still see a healthcare provider at the clinic without a valid provincial health card however, you may be charged for such services. Please call your clinic for further information.
  • Can I have my prescriptions renewed over the phone?
  • Yes! However, there may be a charge for this service. Please call your clinic for further information.
  • How do I obtain a copy of my medical records?
  • At this time, please call the clinic directly at 416-256-9642 to inquire about obtaining a copy of your medical records. Please note that depending on the scope of your request, you may be charged an administrative charge for this service. Please call your clinic for further information.

Ready to Book an Appointment?

Booking an appointment with your physician is now easier than ever. If you are already an enrolled patient at our clinic, you can book your appointment through our online booking system.

Or, please call the clinic at 416-256-9642 to book your appointment.

Visiting the
Walk-in Clinic

Our walk-in clinic is open and accepting appointments. Please call the clinic to book your walk-in clinic appointment. Call 416-256-9642.