Product: Nova Max Blood Glucose Test Strips 100’s
Lot Codes: 1020211355, 1020212032, 1020212100,1020212153,1020212207,1020912292, 1020412341, 1020213074
Also recalled but NOT carried by Shoppers Drug Mart
Product: Nova Max Test Strip (10 count vials)
Size: 1 box
Lot Code: 1020211355
Product: Nova Max Plus Meter Kit (Test Strips Included in the Kit)
Size: 1 box
Lot Codes: 1010112073, 1010113002 and 1010113008
Anyone needing further information about the recall can contact Nova Diabetes Care customer service at 1‐800‐260‐1021.
Nova Biomedical Diabetes Care (Nova Diabetes Care) is voluntarily recalling and replacing the indicated Nova Max Glucose Test Strip lot numbers and unused Nova Max Plus Glucose Meter Kits listed above.
Nova Diabetes Care has recently determined that some of the blood glucose test strips contained within the Nova Max Glucose Test Strip lots listed above may report a false, abnormally high blood glucose result. A false, abnormally high blood glucose result could, under certain conditions, result in an insulin dosing error that could lead to a serious health risk requiring immediate medical attention. Nova Diabetes Care has decided to replace the Nova Max Glucose Test Strips and Nova Max Plus Glucose Meter Kits affected by the recall at No Charge.
There are no other Nova Diabetes Care products or lot numbers impacted by this recall.
What customers should do:
People with Diabetes must immediately discontinue use of Nova Max Glucose Test Strips from the indicated lot numbers.
In Order To Receive Replacement Product At No Charge, Please Follow The Steps Below:
Call Nova Diabetes Care Customer Service at 1-800-260-1021 to verify the Lot # for your Nova Max Glucose Test Strips and Nova Max Plus Glucose Meter Kit and confirm your mailing address so that we may ship you replacement product. Please print and keep this notice with your Owner’s Booklet. You may continue to test your blood glucose with your current blood glucose meter(s) using any other Nova Max Glucose Test Strip lot not indicated as part of this recall while you wait for your replacement product to arrive.
While you wait for your replacement product to arrive, do not stop testing your blood glucose. In the event that you must use affected test strips from the lots indicated in the attached Appendix, Nova Diabetes Care recommends that you take the following precautions:
1) As stated in your Blood Glucose Monitor Owners Guide and Nova Max Glucose Test Strip Product Insert, perform a quality control solution test to confirm that your vial of Nova Max Glucose Test Strips is working correctly. Do not use a test strip vial if control solution results are not within the expected range.
2) Verify all elevated blood glucose test results that are not consistent with your diabetes history by repeating the test using a new blood glucose test strip from a different vial (if available) or the same vial (if a new vial is unavailable).