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Frequently Asked Questions

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Optimum Program

  • Where is my Shoppers Optimum Card accepted?

    You can use your Shoppers Optimum Card at Shoppers Drug Mart®, Pharmaprix®, Shoppers on Campus®, MuraleTM, Shoppers Simply PharmacyTM, Pharmaprix Simply PharmacyTM and Shoppers Home Health Care® store locations and any other designated locations determined by Shoppers Drug Mart Inc. Use of a Shoppers Optimum Card at Pharmaprix and Pharmaprix Simply Pharmacy stores is governed by the rules and regulations of the Pharmaprix Optimum Program®.
  • What if my Shoppers Optimum Card is lost or stolen?

    Simply visit any Shoppers Drug Mart store and let an employee know that you require a new card. Once you complete the replacement section of the enrollment form, you will receive your new card immediately. The store employee will mail your form and once it is received, the points from your old card will be transferred to your new card. Please allow 3-4 weeks for this to happen.

    If you would like to have your old card deactivated until the points are transferred, please contact the Call Centre.
  • How is my personal information used?

    Please see our Privacy Policy for more information about how Shoppers Drug Mart manages Shoppers Optimum Member information.
  • What is the policy for exchanges or returns?

    In order to make an exchange or return for purchases, the original cash register receipt must be presented at the time of the exchange or return. The Shoppers Optimum Card associated with the original transaction will have all points received from that original purchase deducted from the cardholder's points balance. In the case of an exchange the appropriate points earned with the replacement product will be added to the cardholder balance.

  • How do I receive points for my prescription purchases?

    Points cannot be awarded on prescriptions in all provinces. Check with your Shoppers Drug Mart Pharmacist to see if this is permitted in your province. In provinces where points can be awarded on prescription purchases, simply present your personal Shoppers Optimum Card to your Pharmacist when you pay for your prescription. Points for your prescription* purchase will be added to your balance within 24-48 hours after your prescription has been filled. Once awarded, these points will appear on your cash register receipt the next time you make a purchase. A Shoppers Optimum Member may only accumulate points for prescription drug purchases filled in his or her own name, with the exception of any of the member's children under the age of 16.

    *In those provinces in which points can be awarded, points are awarded on the full value of the patient's prescriptions.
  • If I don't have my card with me, can I still receive points for my purchase?

    In order to receive points for your purchase, you must present your personal Shoppers Optimum Card at the time of purchase.

My Optimum Account

  • Can two Optimum accounts use the same email address?

    Email addresses, unfortunately, cannot be used over multiple Optimum accounts. We will use your email address as a unique identifier on your account in the future so you won’t always have to remember your Optimum Card number.
  • What does the program do with my information?

    Your information will be treated in accordance with the Shoppers Drug Mart Privacy Policy. Please see our Privacy Policy for further details.
  • How do I change my address and name?

    You can change your address and name online or within the Shoppers Drug Mart App by selecting “Optimum Account” and then “Edit Profile”. You can update any of the fields and then save.
  • How do I change my password?

    You can change your password by logging into your account online or in the App. Select “Edit my Profile”, then “Update your password”. Then, if you’re on the website, select “Change my password” at the bottom of the page, or select “Save” in the App.
  • Where can I find my points balance?

    You can find your points balance in many places on our web site or in our mobile App. It is featured on the home pages as well as in your “My Optimum Account”. Here you can see your points balance, points value and the amount of points required to get to the next reward level.
  • Is my transaction history instantly updated when I access my online account?

    Most of the time, your transaction history is updated instantly, but sometimes it can take up to 24 hours.
  • There are two people in my household who each have Optimum Cards. Can we combine them into one account?

    No, you cannot combine your Optimum Cards; however, you can transfer points by logging into your Optimum Account and selecting "Transfer Points".
  • How do I change my email preferences and ensure I am getting personalized coupons sent to my email?

    You can opt-in to emails from Shoppers Drug Mart and ensure that your email address is up to date. First, you will need to log in to your Optimum Account online, and select “Edit Profile”. Check to ensure the email address in your profile is correct and below the email address field, you can choose “Yes” to receive personalized emails from Shoppers Drug Mart. Once updated, select “Save my updates” at the bottom of the page.

    You can update your email preferences in the mobile App by going to “More”, “My Optimum Account” and then “Edit Profile”. Underneath your email address is where you can swipe to opt-in to personalized emails from Shoppers Drug Mart.

    You should expect to receive your first email after opting-in within the next 7 days.
  • Can the cashier use my phone number or email address to access my account information and points at checkout?

    No, unfortunately our cash registers do not have the capability for us to look up an Optimum Account using a phone number or email address.
  • How do I logout of my Optimum Account?

    On our website you can logout by selecting your name in the top right corner and then choosing “Log Out” in the drop down menu

    In the App you can logout by selecting on “More” and then “Log Out”
  • Why can’t I sign up for Glow magazine online?

    This feature is temporarily unavailable, but will soon be available in the near future when you are logged into your account.

Mobile App & Digital Optimum Card

  • How do I get a digital version of my Optimum Card?

    You can access your digital Shoppers Optimum Card simply by logging into the Shoppers Drug Mart App and rotating your phone sideways. You can also select the icon in the top right-hand side and select “Tap To Scan”.

    If you do not have the App, you can download it from the App Store or Google Play. If you haven’t already created an online account, you will also have to do so by creating a password. You will need to enter your Optimum Card number so be sure to have it on hand.
  • How do I access my digital Optimum Card in the mobile App?

    When you are in the Shoppers Drug Mart App, your Optimum Card is easily accessible simply by rotating your phone. From the Home Screen, you can also tap the image of the Card in the top right corner and then “Tap to Scan”.
  • How do I use my digital Optimum Card at checkout?

    You can use your digital Optimum Card just like your plastic Optimum Card. Simply rotate your phone to view your Card. The barcode of your digital Optimum Card will appear and you can scan it as part of your purchase at checkout. You will then receive your points as usual and any additional points or discounts if you loaded personalized coupons.
  • Is the digital Optimum Card available for tablets?

    Unfortunately, the Shoppers Drug Mart App has only been optimized for Android and iOS smart phones at this time.
  • Can I share my Optimum Card with friends and family?

    No, but you can transfer points to a friend by logging into your Optimum Account and selecting "Transfer Points".
  • What if I lose, damage or get a new phone and no longer have my digital Optimum Card?

    If you know your Optimum Card number, you can simply download the Shoppers Drug Mart App again once you get a new phone and enter the last 9 digits of your Optimum Card along with your password.

    If you don’t know your Optimum Card number, please contact the Call Centre. You can also find your Optimum Card number in your confirmation email, if you recently enrolled online.

    If you feel someone may have access to your Optimum account, contact our Call Centre immediately. They will deactivate your old Card to protect your points balance. Once you have a new digital Optimum Card, they can transfer your data and points to that new account. To get a new digital Optimum Card, you can select “Join Now” in the “My Optimum” section of your Shoppers Drug Mart App.

    To receive a new plastic Card, please go to your closest Shoppers Drug Mart store.
  • Why don’t you have the digital Optimum Card for Blackberry devices?

    We have chosen operating systems that best cover the majority of our customers’ needs
  • Will I be able to spend my points using the digital Optimum Card on my phone?

    Yes, your digital Optimum Card has all the same functionality as the plastic version.
  • Can I use another application to store a digital version of my Optimum Card?

    Passbook is available for iOS. However, the personalized offers and flyer pricing, in addition to the many other features available within the App, will provide a much better customer experience. You can check your points balance, view your flyer, as well as receive personalized coupons and offers that were chosen just for you!
  • Once I have a digital Card, can I still use my plastic Card?

    Both Cards have the exact same number and can be used at any time. When you load your coupons, they will be available to redeem the next time you use either version of the Card.
  • If I have no internet connection, will I still be able to use my digital Optimum Card?

    Yes, the Optimum Card will still work, even without an internet connection. However, an internet connection is required to load or view your coupons.
  • Do I have to login every time I open the App?

    You can select the “Remember me” box in the log in screen of the App to remain logged in.

Shopping List App Feature

  • How do I access my Shopping List?

    On the home page of the app click on “More” from the home page and then “Shopping List”.
  • How do I add items to my Shopping List?

    Any coupons you load, will be added to your Shopping List.

    When you are browsing the flyer in the app, you can click ‘Add to Shopping List’ to add items to your list.

    You can also use the open text field to add items to your Shopping List for items not from flyer or coupons.
  • How do I delete items from my Shopping List?

    To delete an individual item in the Android App, slide to the left. In the iOS App, slide to the left and tap delete.

    To delete your entire List, select the trash can in the top right and select “Yes”.
  • How long do items stay in my Shopping List?

    Flyer offers and personalized coupons added to your List will be removed if the expiry date has passed.

    If you have typed in the item manually, it will stay in your List until you delete it.
  • How do I share my Shopping List?

    You can share your Shopping List via email, text message, Facebook or Twitter.

    To share your Shopping List, select “More”, then “Shopping List” and then in the top right corner, select the square icon with the arrow facing up and choose your method of sharing.

Pharmacy App Features

  • How do I request prescription refills with the App?

    Select the “Refill Prescription” button and follow the next steps.

    You will need to enter your prescription number, store number, first name, last name, year of birth and then agree to the terms and conditions.
  • How do I setup a Refill Reminder with the App?

    Select the “Setup a Refill Reminder” button and select the date or number of days in which you want to receive the reminder to refill your prescription.
  • How do I refill a prescription I have previously refilled using the App?

    By selecting the “Refill” button on a prescription listed under “Previous Prescription Refills”, you will be taken to the “Prescription Information” page where you will need to confirm your prescription number, store number and personal information. You will also need to agree to the terms and conditions. Select “Submit Prescription Refill” to complete the process.

Loading Coupons

  • How do I get a digital version of my Optimum Card?

    You can access your digital Shoppers Optimum Card simply by logging into the Shoppers Drug Mart App and rotating your phone sideways. You can also select the icon in the top right-hand side and select “Tap To Scan”.

    If you do not have the App, you can download it from the App Store or Google Play. If you haven’t already created an online account, you will also have to do so by creating a password. You will need to enter your Optimum Card number so be sure to have it on hand.
  • How do I load my coupons?

    You can load coupons to your Optimum Card by logging into your Optimum Account online through the mobile App or our website.

    Once you are logged into your account, select “Coupons” and then select “Load to Card” on each coupon that you would like to load.

    If you have opted-in to receive promotional emails, you will also receive weekly emails to notify you that new coupons are available. You can then click through to access, view and load those offers.

    Once you have loaded your coupons, you will be able redeem them when you purchase the qualifying products at any participating Shoppers Drug Mart store by scanning your personal Shoppers Optimum Card (plastic or digital, it’s the same thing).
  • How do I know which coupons are loaded to my Card?

    You will be able to see any coupons loaded to your Optimum Card by accessing your Optimum Account online via either the mobile App or our website.

    In the App, tap the image of the card in the top right hand corner and scroll down to see “Loaded Coupons”.

    On the website, select “My Coupons” and then “Loaded”. You can also print this page to remind yourself of the coupons that you have loaded to your Optimum Card.
  • How do I use a coupon?

    Once you have loaded the coupons to your Optimum Card, you can scan your personal Shoppers Optimum Card with your next qualifying purchase and the coupon will automatically be applied to your purchase. You can present your plastic or digital Card, it’s the same thing.
  • When will I receive new personalized coupons?

    Coupons are updated weekly. You will be notified via email or push notification through the App, if you have opted in. There may be circumstances when this frequency is altered. Log into your Shoppers Optimum Account regularly to view updated coupons.

    If there are not any coupons there when you first create an online account, please click here to contact the Call Centre.
  • Can I view my available coupons on my phone?

    Yes, you can access your coupons through the Shoppers Drug Mart App by simply selecting “Coupons” in the bottom navigation. If you do not have the App, you can download it from the App Store or Google Play.
  • How do I know when I have new coupons?

    You can receive notifications when you have new coupons via email or push notifications through the mobile App. If you have opted in to receive emails from Shoppers Drug Mart, you will receive notification through these emails. If you have not opted-in, you can do so by accessing your Optimum Account online.

    To receive push notifications, make sure you opt-in during your initial App launch. Or, if you already have downloaded the App, you can opt-in to receive push notifications from the App Home Screen by clicking “More” > “Settings” and then sliding the dot to the right.
  • Can I receive notifications of new coupons by text message?

    At this time you cannot receive notifications of new coupons by text message. You can receive notifications of new coupons via email or push notifications through the mobile App.
  • Why did I not receive the same coupons as my friend?

    Your coupons are just that, yours! Based on your previous purchases, coupons are identified for your favourite products and brands so that we can send you coupons we know you’ll love. So if you’re a fan of cosmetics, we’ll send you coupons on products like mascara and lipstick that were chosen just for you!
  • Why do I have to load my coupons?

    You need to load the coupons in order to associate the coupon with your Optimum Card electronically. By loading coupons, you let us know that it is a coupon that you are interested in. It allows us to continue to offer you coupons based on products that you really like.
  • How soon can I use my coupons after loading them?

    Your loaded coupons are available to use immediately.
  • Do my coupons expire?

    Yes, all coupons have an expiry date. The expiry date is noted in the top right hand corner of each coupon. You can also find it by clicking on the coupon for more details.
  • What happens if I forget to load my coupons?

    You need to load your coupons to receive the reward or discount.
  • I received a coupon for Shoppers Drug Mart in the mail, on the web or in an email – why can’t I load that coupon to my Card?

    There are some coupons that cannot be loaded to your Optimum Card. Please continue to use these coupons as specified.

    Our agreement with our partners states that a physical coupon must be handed to the cashier for redemption. Please continue to print and present all non-Shoppers Drug Mart coupons to your cashier. Learn more about our coupon policy here.
  • How come when I logged into my Optimum Account online, there were no coupons when I checked the “My Coupons” area?

    You may have used all of your coupons if there are not any offers under “My Coupons”. Please check back regularly for new coupons.

    If you don’t have any coupons the first time that you log into your account, please contact the Call Centre.
  • What are “Selected for you” flyer products?

    “Selected for you” flyer offers are products that we want to highlight for you from this week’s flyer. These items are available to all customers.

    You can also view this week’s flyer by category. For example, Baby, Beauty or Electronics.
  • What is the difference between coupons and flyer product offers?

    Flyer offers don’t need to be loaded to your Card or scanned at the cash. They represent a selection of products on sale at our store that we think you might be interested in, but these offers are available to all customers. The discounts are automatically applied when you make a purchase.

    Coupons must be loaded to your Optimum Card in order for you to receive the reward or discount.
  • Can I only use a coupon once?

    Most coupons you can only use once. However, some coupons may have unique quantities. View the details on each coupon for more information.
  • Can I still print the coupons that are emailed to me?

    We have now made using coupons even easier, no more printing required!

    You can simply load your coupons to your Optimum Card.

    If you prefer to continue printing your coupons, you will still be able to for now. However, please note that this functionality will eventually be phased out.
  • Do I need to have a smart phone to load coupons?

    No, you do not need a smart phone to load coupons. You can load your personalized offers via our website at myoptimum.ca

    For smart phone users, our App is available to download for iOS and Android users from the App Store or Google Play.
  • Why do I need to load my coupons individually?

    Loading your personalized coupons individually allows us to continue to offer you coupons based on products that you really like.
  • How are coupons chosen for me?

    Your coupons are based on your previous purchases. Based on your previous purchases, coupons are identified for your favourite products and brands so that we can send you coupons we know you’ll love. So if you’re a fan of cosmetics, we’ll send you coupons on mascara and lipstick, made just for you! Please see our Privacy Policy for further details.
  • If I load my coupons online, will they also appear in the App?

    Yes, your loaded coupons will be visible in the App under your Shopping List or when you select the card image in the top right corner.

Flyer

  • How will I be notified when a new flyer is available?

    When a new flyer is available, you may be notified via email or push notification from the mobile App, if you have opted in.

    If you have opted in to receive personalized emails from Shoppers Drug Mart, you will receive notification via a weekly email from us. If you would like to provide your email address or confirm the email address associated with your Optimum Account, you can do so by logging into your account and selecting“Edit Profile” to view your current email address on file.

    Push notifications allow Shoppers Drug Mart to notify you of new flyer offers and coupons without the need to open the App. You can opt-in to receive push notifications from the Home Screen in your App by selecting “More”, then “Settings” and then by sliding the dot to the right.

Promo Codes

  • What is a promo code?

    A promo code is a way in which we can award your account as part of a special promotion. For example, if there is a promotion in the flyer to update your profile for 2,000 Shoppers Optimum Points using promo code 1234, when you update your profile in your Optimum Account and enter that promo code,we will be able to award you with the respective points.
  • How do I get a promo code?

    Promo codes are communicated in a number of ways. You could receive a promo code through our Facebook page, website, flyer, direct mail, email or in a store.

    Only one promo code can be used in a six month period.
  • If I participated in a promotion where a promo code was provided, when do I get the points for my promo code?

    You will receive a confirmation email when you use a promo code. The confirmation email will state the date that the Optimum Points will be added to your account.

v.i.b.

  • What is v.i.b.?

    The Shoppers Drug Mart very important baby (v.i.b.) program is an exclusive membership that helps expecting or new parents by providing expert advice and valuable offers, every step of the way. Sign up and you’ll receive a sample package for newborns, which includes a coupon booklet and product samples. When you become a v.i.b. member, you're automatically signed up for e-newsletters that offer advice on a wide variety of topics, as well as coupons for products that are relevant to your baby’s life stage. From breastfeeding questions to tot tantrums and everything in between, v.i.b. articles, promotions and coupons are tailored to your specific needs. Become a member now.
  • Do I need to be a Shoppers Optimum Member to join v.i.b.?

    Yes, to register for the v.i.b. program, you must already be a Shoppers Optimum Member. Both programs are free to join – you can sign up for both the Shoppers Optimum Program and the v.i.b program via the App or the website.
  • When should I join the v.i.b. program?

    To maximize the benefits of the v.i.b. program, we recommend that parents-to-be sign up during their prenatal period so they can take advantage of all the products in the sample package for newborns. To make certain you get your sample pack, ensure your mailing address is up to date. You can change your address online or in the Shoppers Drug Mart App by selecting “Optimum Account” and then “Edit Profile”. You can update any of the fields and then save.

    Of course, you are welcome to sign up for the program at any time during your child’s infancy to receive emails and offers up until your child is 24 months old.
  • How will I know that I’m enrolled?

    If enrollment is successful, you will receive a message that says you have updated your profile. You will also start receiving v.i.b. e-newsletters within 1-2 weeks. If for any reason you do not receive the first e-newsletter, please contact the Call Centre.
  • How often will I get an e-newsletter?

    From pregnancy to when your child becomes a toddler, your needs as a new parent will constantly shift. v.i.b. sends you relevant information at various intervals to meet these needs. The following outlines the number of e-newsletters you will receive at different life stages:

    • 1st Trimester: one newsletter
    • 2nd Trimester: monthly newsletters
    • 3rd Trimester: bi-weekly newsletters
    • 1 to 12 months old: monthly newsletters
    • After 12 months: bi-monthly newsletters

    The newsletters will automatically stop after your child reaches 24 months.
  • Is the program only for expectant and new moms and dads, or can anyone enroll on behalf of a new parent?

    The program is most helpful and relevant to first-time moms and moms-to-be. Anyone with a baby in their world, however, can join the program, including aunts, uncles, grandmothers, caregivers, etc.
  • What is the “sample package for newborns” and does everyone who subscribes receive one?

    There are two different sample packs; which one you receive is determined by your baby’s life stage. If you registered during your prenatal period, a sample package with a variety of helpful products – diapers, wipes, baby toiletries, bib and products for mom – will arrive four weeks after you have registered at the address entered during the registration process. If you sign up after your baby is born, you’ll receive products that fit the needs of a 12-week-old.

    Included in both gift packs is a coupon booklet with Shoppers Optimum Points offers valued at over $10. The sample pack is only available to those who register during the prenatal period or before their child reaches 12 weeks.
  • What brands are participating in the v.i.b. program?

    You can look forward to receiving great samples and/or special offers from some of your favourite baby brands, including:

    • P&G (Pampers diapers and wipes)
    • Kimberly Clark (Huggies diapers and wipes)
    • Johnson & Johnson (a selection of toiletries, Aveeno Baby products and Children’s Tylenol)
    • Mustela
    • Homeocan
    • Life Brand
    • PC Organics
  • I didn’t receive my sample pack yet. What should I do?

    The sample pack is only available to those who register during the prenatal period or before their child reaches 12 weeks. It’s really important to make sure your profile is up to date and to confirm that all your personal information is correct (i.e., mailing address, due date and child’s birth date). You can update your mailing address, email address, due date or baby’s birth date information in your Optimum Profile on the web or in the App. If all the information is accurate in your profile and you still have not received your sample pack, please contact the Call Centre.
  • Can I receive another sample package and set of e-newsletters for a second or third child?

    You can receive one sample package per year. If you become pregnant again, simply update your profile to include the additional birth date or your next delivery due date. This will prompt the system to send you a new sample package, offers and emails that are relevant to your next child. Plus, you’ll also be registered to receive a Happy Birthday card on your baby’s first birthday, which comes with a $10 gift card for President’s Choice products and three Shoppers Optimum offers, which have a value of over $20.

    You will receive the same number and frequency of e-newsletters as you did with your first child.
  • I’ve updated my profile to include my newborn. Will I still receive information relevant to my other child and/or children?

    No. E-newsletters, promotional offers and sample packs are based on your youngest child’s expected due date or birthday. The v.i.b. website, however, provides helpful articles that cover all the life stages of your child from the 1st trimester of pregnancy to toddlers aged 24 months.
  • Are the coupons and special promotions sent via email or mailed to my house?

    The majority of offers will be emailed to you via the v.i.b. e-newsletter. There are some special promotions (ie. sample package for newborns and Happy Birthday card) sent via regular mail.
  • I have a question about my baby’s health. Can you answer medical questions for me?

    The content on the v.i.b. website is general information only and should not act as a substitute for medical advice. All specific concerns should be addressed with your health care providers. If you can’t find the answer to a general baby query in the vast library of v.i.b. articles, your local Shoppers Drug Mart Pharmacist is available to help. Motherisk, a research program that offers information on safety during pregnancy and breastfeeding, is also a reliable source. Learn more about Motherisk here or call 1-877-439-2744. For serious or urgent medical issues, we recommend you see your health practitioner as soon as possible.
  • How can I update my v.i.b. profile?

    You can update your email or mailing address online or in the Shoppers Drug Mart App by selecting “Optimum Account” and then “Edit Profile”. You can update any of the fields and then save.
  • Why do you ask for personal information and what do you do with it?

    Shoppers Drug Mart v.i.b. program will use your personal information in the following ways:
    • To process and store the information provided so that we are able to better understand your needs and to be able to provide relevant information and offers for you and your baby’s life stage.
    • To contact you
    • To provide you with special offers and services
    • To provide you with health-related information or services that we believe would be of interest to you
    If you do not wish to receive emails, you can unsubscribe from v.i.b. at any time. Please note that unsubscribing to v.i.b. does not terminate your subscription to other Shoppers Drug Mart emails or the Shoppers Optimum Program.

    Shoppers Drug Mart respects the privacy of each individual and will not rent or sell information about any v.i.b. member to any organization or individual. Please see our Privacy Policy for further details.
  • Some pages from your site won’t load on my computer. What’s the problem, and where can I report broken links?

    The issue could be with your browser settings or an internal error on behalf of Shoppers Drug Mart. Please contact the Call Centre.
  • How can I unsubscribe from your newsletter?

    At the bottom of all the e-newsletters there is a heading titled “My VIB”. Underneath this heading is a link titled “Unsubscribe.” Select the link and there will be a message stating that your request to be removed from the mailing list has been successfully completed.

App Technical Questions

  • If I don’t have an internet connection when using the Shoppers Drug Mart App, will I still be able to access and redeem my coupons?

    Yes, you will still be able to view and redeem coupons that have been previously loaded to your card, even without an internet connection.
  • If I don’t have an internet connection when using the Shoppers Drug Mart App, will I still be able to load my coupons?

    Unfortunately, if you do not have an internet connection, you will not be able to browse or load coupons. Please wait until you have an internet connection to use this feature.
  • What happens if I delete the App from my phone?

    Simply reinstall the App on your phone and sign in again with your email and password.
  • Can someone else sign in to the App from my phone?

    Yes, if you log out of your account, someone else can use their Optimum Card number and password to access their Optimum Account on your phone.
  • Can I be logged in on two phones at once?

    No, you can only be logged into your Optimum Account on one device at any one time.
  • Can I have my digital Optimum Card on two phones?

    No, you can only be logged into your Optimum Account on one device at any one time.
  • What is the benefit of turning on “Location Services”?

    When you turn on “Location Services”, your closest store will be determined and flyer offers that apply to the stores closest to you.
  • What if I already have the old App?

    You will need to download our new App & Digital Card from the App Store or Google Play
  • What does “Continue as Guest” mean?

    Continuing as a guest means that you only have access to the general flyer and offers available to everyone. By logging in, you will have access to personalized coupons and flyer offers that we think you will like, plus all of the other Optimum Account features (e.g., Edit Profile, Points Balance, etc.).

    If you would like to sign up or log in at a later time, you can do so from the Home Screen or through the “More” menu tab.
  • What do I have access to without an internet connection?

    The digital Optimum Card will still work even without an internet connection. However, an internet connection is required to load and view your coupons and check your Optimum Points balance.

Website Technical Questions

  • Who do I call for technical support?

    Please contact the Call Centre.
  • What do I do if I can’t log in to my Optimum Account online?

    There are a couple of reasons why you might not be able to log in, including the following: your account is locked, your Optimum number is incorrect, your password is incorrect or your account has not been activated.

    You can reset your password by selecting “Forgot Password?” in the log in screen and an email will be sent to you to reset your password.

    If you have not yet activated your online account, you can do so by providing a few pieces of information.

    For any of the other reasons, please contact the Call Centre.